The Life Cancellation and Refund Policy

Cancellations & Refund

If the entire order OR the item(s) you want to cancel have not been shipped yet,

Write to us at support@thelife.co.in to cancel your order before it leaves our warehouse. In such cases, the order will be cancelled and the money will be refunded to you within 7 business days after the cancellation request.

Please note, No cancellations are allowed if shipment label gets generated or Package is waiting to be picked up by the courier. So, any order cancellations have to be communicated within 24 hours of order placement via email.

NO WhatsApp messages/DMs/Facebook messages will be considered for order cancellations after 24 hours of placing the order.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the confirmation regarding the payment from our payment gateway/bank. It may take 5-10 additional business days for the amount to reflect in your account.

This totally depends on your bank. We would provide you with Refund ID/Transaction ID if applicable and you’d take it up with your issuing bank incase of any delays.

No refunds will be entertained if ‘the Consignee’ not available for receiving of the product / products and Return To Order (RTO) generated by the Courier Partner.

No adjustments will be done in favour of any RTO. New booking need to be done for ordering again. ( THE LIFE reserves the Right to adjust any amount against any RTO on its own discretion.)

Refunds in Case of Damaged Products

  1. We only deal with Ayurvedic Medicines & Food Supplements category and our category of product is non-returnable due to the nature of the product.

    Make yourself available when a delivery is attempted at your address. We at THE LIFE take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, we CANNOT issue any REFUNDS.

    If you believe you have received a damaged product or a manufacturing defect or damage that would hinder the use of the product, Write to us within 24 hours of package acceptance to support@thelife.co.in
    In the Subject write “Replacement” and make sure you mention your Order Number & mobile number in your message. And to speed up the process, attach an image of invoice that come inside your package. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We will provide a full refund or a free replacement as applicable.

    All Replacement requests with respect to product in-transit damage/pump or dropper damage/leakage etc to be made within 24 hours of package acceptance. Post 24 hours, no replacement requests will be accepted.

If Product Doesn’t suit

  1. As we deal with Medicines & Food Supplements category of products, We DON’T accept any returns. No refunds or returns will be accepted for a used product or ‘product not suiting me / caused allergy’ claims.

    The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to THE LIFE and the terms “Visitor” ”User” refer to the users.

    This page states the Terms and Conditions under which you (Visitor) may visit the website, THE LIFE . Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of the website THE LIFE .